Man and Van Colliers Wood Privacy Policy
This Privacy Policy explains how Man and Van Colliers Wood collects, uses, stores and protects personal data relating to our customers and prospective customers in Colliers Wood and the surrounding area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all personal data we process in the course of providing man and van services, removals, deliveries, and related activities. It covers all customers, potential customers, and individuals who contact Man and Van Colliers Wood in relation to our services in the Colliers Wood area and nearby locations.
Who we are
Man and Van Colliers Wood is a service provider offering transport, moving, and related services in and around Colliers Wood. For the purpose of data protection law, Man and Van Colliers Wood is the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
Types of personal data we collect
We collect and process only the personal data that is necessary for us to provide and manage our services. This may include:
Identity data such as your name and, where relevant, the name of your business or organisation.
Contact data such as your billing and collection addresses, delivery addresses, and any alternative contact details you provide.
Service data such as details about the property or premises we are collecting from or delivering to, access information, parking requirements, inventory descriptions, and any special handling instructions.
Booking and transaction data such as service dates, times, prices, payment status, and records of invoices and receipts.
Communication data such as the content of your messages or calls to us, your enquiries, complaints, feedback, and any notes we make to manage your booking or enquiry.
Technical or usage data where relevant, such as general information about how you reached our website or online profiles, for example through search engines or online directories. We do not seek to identify individuals from such information unless it is necessary to do so.
How we collect your data
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This may be by telephone, online enquiry forms, messaging services, or in person.
We may also collect information when you interact with our website or our online presence, such as when you submit an enquiry form or respond to our advertising. In limited cases, we may receive your details from third parties, for example when a relative, landlord, or business partner books our services on your behalf. When this happens, we take reasonable steps to ensure you are informed that we hold your data.
Lawful bases for processing your data
We process your personal data under one or more of the following lawful bases, as set out in the UK GDPR:
Contract: We process your data where it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes providing quotes, confirming bookings, carrying out moves and deliveries, and managing payments.
Legal obligation: We may process certain data to comply with legal obligations, such as record-keeping, tax, accounting, and responding to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This can include managing and improving our services, preventing fraud, ensuring security, handling customer service queries, and maintaining records of past work.
Consent: In limited circumstances, we may rely on your consent, for example where you have agreed to receive specific types of marketing messages. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide quotes, estimates, and information about our services when you request them.
To plan, arrange, and deliver our man and van services, including scheduling jobs, allocating staff and vehicles, and ensuring appropriate access and safety at your premises.
To communicate with you about your enquiries, bookings, changes to arrangements, and any issues that arise before, during, or after the service.
To process payments, issue invoices and receipts, and manage refunds or disputes where necessary.
To maintain internal records of our work, which helps us to manage our business, resolve queries, and improve our service quality.
To comply with our legal and regulatory obligations, such as tax and accounting requirements.
To protect our business, for example by preventing fraud, ensuring the security of our operations, and managing potential or actual legal claims.
Data retention
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy, and to meet any legal, accounting, or reporting requirements.
In general, we retain booking and transaction records, which include your basic contact details and service information, for a number of years after the end of the financial year in which the service was provided, to comply with tax and accounting rules and to help manage any potential disputes or claims.
Enquiry information, where no booking is made, is kept for a shorter period, sufficient for us to handle follow up enquiries and maintain basic business records. We periodically review the data we hold and securely delete or anonymise it when it is no longer needed.
Data processors and third parties
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data under our instructions and for the specified purposes, and we ensure they are subject to appropriate contractual and security obligations.
Typical categories of processors and third parties may include:
Payment and banking service providers who facilitate secure payment processing.
Accountants or professional advisers who assist us with our financial and legal obligations.
IT and hosting providers who support our website, email, and data storage systems.
Where necessary, we may also share personal data with other independent third parties, acting as their own controllers, such as insurance providers, law enforcement agencies, courts, or regulatory bodies, when we are legally required or it is necessary to protect our rights, property, or safety.
We do not sell your personal data to third parties.
International transfers
Our primary operations are based in the United Kingdom. If we ever transfer your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information, in line with data protection law. This may include using standard contractual clauses or transferring data to countries that have been recognised as providing an adequate level of data protection.
How we protect your data
We take reasonable and appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. These measures include restricting access to personal data to those who need it for business purposes, maintaining appropriate physical security for records, and using secure systems for storing and transmitting data.
Your data protection rights
Under the UK GDPR and related laws, you have a number of rights regarding your personal data. Subject to certain legal conditions and exemptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data, where there is no good reason for us to continue processing it.
Object to the processing of your personal data where we rely on legitimate interests, and you feel it impacts your fundamental rights and freedoms.
Request restriction of processing of your personal data in certain circumstances, for example if you contest the accuracy of the data or object to our processing.
Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine readable format, where technically feasible and where the processing is based on consent or contract.
Withdraw consent where we rely on consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or the way we process personal data. Any updated version will apply from the date it is made available. We recommend that you review this page periodically to stay informed about how we handle your information.
Competitive Prices on Man and Van Colliers Wood Services
If you want to move out without spending a fortune just call our man and van Colliers Wood.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SW19 2LP
City: London
Country: United Kingdom
Web: https://manandvancollierswood.org.uk/
Description: If you choose us to handle your removal in Colliers Wood SW19 you would benefit a lot. Get professional removal services at inexpensive rates.
