Man and Van Colliers Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Colliers Wood provides man and van, removals and related services within the United Kingdom. By making a booking, you agree that these Terms and Conditions form the entire agreement between you and Man and Van Colliers Wood for the supply of services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, company or organisation booking the services.

Services means any man and van, removal, loading, unloading, transportation, packing, or related services provided by Man and Van Colliers Wood.

Vehicle means any van or vehicle used by us to carry out the services.

Items means the goods, belongings, furniture, boxes and any other property that you request us to handle, load, transport or otherwise deal with.

Contract means the agreement between the Customer and Man and Van Colliers Wood, as set out in these Terms and Conditions, together with any written quotation or booking confirmation.

2. Scope of Services

Man and Van Colliers Wood provides man and van and removal services for domestic and commercial customers, including but not limited to collection, loading, transportation, unloading, and positioning of items at the agreed address. Services are provided subject to vehicle and staff availability and subject to these Terms and Conditions.

We reserve the right to refuse to handle any items that we reasonably believe may be unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to the vehicle, our staff, third parties or other items being carried.

3. Booking Process

All bookings must be made in advance. Bookings may be made by placing a request and providing full and accurate details of the job, including addresses, access information, approximate volume or list of items, special handling requirements, and any parking or timing restrictions.

We will provide a quotation or estimated price based on the information supplied by you. It is your responsibility to ensure that all information provided is complete and correct. Any changes to the job details may affect the price and may need to be agreed before the services commence or continue.

A booking is only confirmed when we have accepted your request and you have accepted our pricing and any applicable terms for that booking. We may, at our discretion, require a deposit or prepayment to secure the booking.

4. Access, Parking and Loading Conditions

You are responsible for ensuring that we have suitable access at collection and delivery addresses, including adequate parking space for the vehicle, safe access to the property, and the ability to load and unload within reasonable distance of the entrance.

Any parking permits, visitor vouchers or permissions from property owners or local authorities must be arranged by you in advance. If parking charges, penalties or fines are incurred due to inadequate parking arrangements, these may be charged to you in addition to the service price.

You must inform us in advance of any access issues, including stairs, lifts, long carrying distances, restricted entrances, low ceilings, or any other obstacles that may affect the time or number of staff required. If such information is not provided in advance, we reserve the right to adjust the price or, if necessary, cancel the service and charge for time already spent.

5. Customer Responsibilities

You must ensure that all items are properly packed, secured and ready for loading at the agreed start time, unless we have agreed to provide packing services. Fragile or valuable items must be appropriately protected and clearly labelled.

You must remove from the items any goods that are prohibited from transport, including but not limited to hazardous materials, flammable substances, explosives, illegal items, live animals, perishable foods and any items that may present a health or safety risk.

You, or a responsible person acting on your behalf, must be present at the collection and delivery addresses to guide our team, confirm which items are to be moved, and check that the correct items have been loaded and unloaded. We are not responsible for items taken in error due to a lack of clear instructions or supervision.

6. Pricing and Payments

Our charges may be based on hourly rates, fixed prices, or a combination of both, as explained to you at the time of booking. The basis of charging will depend on the nature and scope of the work, the distance travelled, and any additional services required.

Unless otherwise agreed in writing, waiting time, delays caused by access problems, additional journeys, or extra labour required beyond the agreed booking may be charged at our standard rates. Any tolls, congestion charges, parking fees or similar costs incurred in providing the services will be added to the final price.

Payment terms will be confirmed at the time of booking. We may require full or part payment in advance, or payment on completion of the job. Where payment is due on completion, it must be made before our staff and vehicles leave the final address.

We reserve the right to charge interest on overdue invoices at the statutory rate and to recover all reasonable costs incurred in pursuing late payments, including debt recovery and legal expenses.

7. Cancellations and Amendments

If you wish to cancel or amend your booking, you must notify us as early as possible. Cancellation charges may apply depending on the notice given prior to the agreed start time.

If you cancel more than 48 hours before the booking start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs. If you cancel within 48 hours of the start time, we reserve the right to retain part or all of any deposit and to charge a cancellation fee up to a reasonable proportion of the quoted price, taking into account our lost opportunity to take other work.

If our team attends the address at the agreed time and is unable to carry out the work because you are not present, access is not available, or the job has been significantly altered without prior notice, this may be treated as a same-day cancellation. In such cases, a call-out or cancellation fee may be charged.

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, extreme weather, staff illness, accidents, or other unforeseen events. In such cases, we will use reasonable endeavours to offer an alternative time or date. Our liability will be limited to any sums already paid for the affected booking.

8. Delays and Time Estimates

We will use reasonable care to arrive at collection and delivery addresses at or near the agreed times. However, all times are estimates and are not guaranteed. Delays may occur due to traffic conditions, road closures, weather, mechanical issues or other factors outside our reasonable control.

We shall not be liable for any loss, damage or inconvenience arising from delays which are not caused by our negligence. We recommend that you do not book key collections, flights, or other critical appointments too close to the scheduled removal time.

9. Liability for Loss or Damage

We will take reasonable care in handling and transporting your items. Our liability for loss or damage to items while in our care will be limited as set out in this section, unless separate written arrangements have been agreed.

We will not be liable for any loss or damage resulting from your failure to adequately pack or protect items, or for inherent defects or vulnerabilities in items, including but not limited to assembled flat-pack furniture, fragile materials, or items that are already damaged or worn.

We are not responsible for the contents of boxes or containers that we have not packed. We are also not liable for damage to electrical or mechanical items arising solely from their operation or failure to operate after transport, unless there is visible external damage caused by our negligence.

Our total liability for loss of or damage to items shall be limited to a reasonable replacement or repair cost, up to a maximum aggregate amount for each job. The applicable limit will be explained on request and may vary according to the size and nature of the booking. You are strongly advised to arrange your own additional insurance cover if the value of your items exceeds our standard limits.

We shall not be liable for any indirect or consequential losses, including loss of profit, loss of income, loss of opportunity or any purely financial losses resulting from delay, damage or loss of items.

10. Excluded Items

Unless expressly agreed in writing, we do not accept responsibility for the carriage of jewellery, precious metals, cash, securities, important documents, collections, antiques, fine art or items of exceptional value or sentimental importance.

If such items are included in the move without our prior agreement, they will be moved entirely at your own risk and we shall not be liable for any loss, theft or damage to them.

11. Claims and Notification of Damage

You must inspect your items and premises as soon as reasonably possible after completion of the services. Any visible loss or damage that you believe has been caused by us must be reported to our team on the day of the move or, in any case, in writing within a reasonable period after completion.

We may require photographs, evidence of value and any other reasonable information to assess your claim. Failure to notify us within a reasonable time may affect our ability to properly investigate the issue and may reduce or extinguish any liability we might otherwise have.

12. Waste, Rubbish and Disposal Regulations

Man and Van Colliers Wood operates in accordance with applicable UK waste and environmental regulations. We do not remove or transport hazardous waste, chemical substances, medical waste or any materials that we reasonably consider unsafe or not permitted under relevant regulations.

Where we agree to remove unwanted items, rubbish or waste, this will be treated as a separate service and charged accordingly. We will only dispose of such items at appropriate facilities or as permitted by law. We reserve the right to refuse any items that we believe to be unsuitable or prohibited for removal or disposal.

You remain responsible for ensuring that any items you ask us to dispose of are lawfully capable of being disposed of and that you have full authority to arrange their removal. Any fines, penalties or costs arising from unlawful or improper disposal resulting from incomplete or inaccurate information from you may be charged to you.

13. Health and Safety

We will carry out the services with due regard for the health and safety of our staff, customers and the public. If our team considers that any task poses an unacceptable risk, they may decline to carry it out or may adapt the method of work to reduce risk.

You must ensure that the premises are safe for our staff to work in, including clear walkways, adequate lighting and the absence of hazards that could cause injury. You must also keep children, pets and bystanders away from areas where lifting, loading or unloading is taking place.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under the contract where such failure or delay is due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, civil unrest, strikes, lockouts, public utility failures or restrictions imposed by authorities.

15. Privacy and Data

We will collect and use personal information such as your name, address and contact details solely for the purposes of managing your booking, providing the services and handling any related administration. We will take reasonable steps to keep your personal information secure and will not share it with third parties except where necessary to deliver the services or where required by law.

16. Variations and Entire Agreement

No variation to these Terms and Conditions shall be binding unless agreed in writing. Any special terms agreed for a particular booking will apply only to that booking and will not create a precedent for future work.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and Man and Van Colliers Wood relating to the services and supersede any prior discussions, correspondence or understandings.

17. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided shall be governed by and construed in accordance with the laws of England and Wales.

You and Man and Van Colliers Wood agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our man and van and removal services.

By placing a booking with Man and Van Colliers Wood, you confirm that you have read, understood and agreed to these Terms and Conditions.