Man And Van Colliers Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Colliers Wood provides moving, transport, collection, and related labour services to customers in the UK. By making a booking, the customer agrees to these terms, which are designed to create a clear, fair, and practical framework for both parties. They apply to all standard removals, single-item transport, delivery assistance, loading and unloading support, and similar services supplied under the man and van model.

For the purposes of these Terms, references to “we”, “us”, and “our” mean the service provider operating under the Man And Van Colliers Wood name, and references to “you” or “the customer” mean the person requesting or receiving the service. These terms should be read together with any written quotation, booking confirmation, or service notes issued before the job starts. If there is any inconsistency, the written booking details may take priority for the specific job in question.

Our services are intended for lawful domestic and commercial transport only. We do not act as a full-scale removals warehouse, freight carrier, or waste disposal contractor unless specifically agreed in writing. The exact scope of each job depends on the information supplied by the customer at the time of booking, including access conditions, item sizes, quantity, load type, and any special handling requirements. The customer is responsible for providing accurate details so that the service can be planned properly.

Booking Process

1. Making a Booking

To arrange a booking with our man and van service in Colliers Wood, the customer must provide accurate and complete information about the items to be moved, collection and delivery points, preferred date and time, and any access restrictions. A booking may be requested by telephone, email, online form, or any other method accepted by us from time to time. However, no booking is confirmed until we have accepted the job and the customer has received confirmation.

We may request photographs, an inventory, or further details before confirming the service. This allows us to assess the vehicle size, labour requirements, estimated duration, and any tools or protective equipment that may be necessary. If the customer gives incomplete, inaccurate, or misleading information, we may revise the quote, alter the booking, or decline the service altogether. Any quotation is based on the information available at the time and may change if the actual job differs materially from the description provided.

Bookings are subject to availability and may depend on staffing, vehicle allocation, road conditions, or operational constraints. Time slots are estimated rather than guaranteed unless we have expressly agreed a fixed appointment. We will always aim to arrive within a reasonable period, but delays may occur due to traffic, unforeseen work overruns, or circumstances outside our control.

2. Customer Obligations Before the Job

The customer must ensure that all goods are ready for collection at the agreed time and that access is safe, legal, and reasonably practical. This includes arranging parking where necessary, informing us of lift restrictions, narrow entrances, stair access, security requirements, or other obstacles. If waiting time, additional carrying distance, or extra labour is required because access has not been prepared, additional charges may apply.

The customer is responsible for ensuring that no items handed over for transport are illegal, dangerous, or prohibited. This includes, without limitation, weapons, explosives, illicit drugs, and any materials that require specialist handling unless we have previously agreed to carry them lawfully and safely. The customer must also remove or secure fragile, loose, or high-risk contents where appropriate. We are not responsible for checking the internal contents of sealed boxes unless specifically agreed.

Where the move includes dismantling or reassembly, this must be agreed in advance. We may refuse to dismantle or reassemble certain furniture or equipment if doing so would create a safety risk, require specialist tools, or exceed the scope of a normal van and man service. Any such work is carried out at the customer’s risk unless we have agreed otherwise in writing.

Payments

3. Charges and Payment Terms

Our charges may be based on an hourly rate, a fixed price, a minimum charge, or a combination of these, depending on the type of service booked. The price may include labour, vehicle use, fuel, mileage, and basic handling, but may exclude tolls, congestion-related costs, parking fees, waiting time, extra manpower, specialist packing materials, or additional stop-offs unless stated otherwise. Any estimate provided before the job starts is not an unlimited guarantee unless expressly confirmed as a fixed quotation.

Payment is due in the manner and at the time stated in the booking confirmation. We may require a deposit or full prepayment for some services, especially for larger bookings, weekend work, urgent same-day jobs, or jobs involving significant travel or resource commitment. Unless agreed otherwise, balances must be paid immediately upon completion of the job and before unloading is completed, where that is operationally necessary and lawful.

We accept payment methods specified at the time of booking. If a payment is declined, reversed, disputed without reasonable cause, or otherwise not received, the customer remains liable for the full amount due together with any reasonable costs incurred in recovering payment. Late payment may result in administrative charges, interest where permitted by law, and refusal of future services. All prices are quoted in pounds sterling unless otherwise stated and may be subject to VAT where applicable.

Cancellations, Delays, and Rescheduling

If you need to cancel or reschedule your man and van Colliers Wood booking, you must notify us as soon as possible. Cancellations made with sufficient notice may be eligible for a refund of any deposit, less reasonable administration costs where applicable. Cancellations made at short notice, particularly after the vehicle has been dispatched or staff have been allocated, may incur a cancellation charge to cover our lost time and costs.

If we are unable to carry out the service because access is not available, the customer is not present, the goods are not ready, or the job cannot proceed safely, this may be treated as a late cancellation or failed collection. In such cases, the full or partial charge may still apply. If we need to cancel or postpone for operational reasons, we will endeavour to offer a new appointment or refund any sums paid for the affected part of the service.

We are not liable for delays caused by traffic congestion, road closures, weather, accidents, enforcement action, or other events beyond our reasonable control. If a delay occurs, we will act reasonably and keep disruption to a minimum. Where a delay materially affects the service, we may agree a revised schedule or, if appropriate, adjust charges to reflect the actual work completed.

Liability and Risk

4. Our Responsibilities

We will use reasonable skill and care in performing the service. This means we will handle goods with appropriate caution and use suitable vehicles and equipment for the agreed task. However, the customer acknowledges that transport and lifting work always involve some risk, particularly where items are heavy, awkward, fragile, or previously damaged. Our liability is limited in accordance with these Terms and with applicable UK law.

We are not responsible for pre-existing damage, hidden defects, or failures caused by poor packaging, weak construction, or inadequate preparation by the customer. Unless we have agreed to pack items ourselves, the customer is responsible for ensuring that goods are adequately protected for transit. We will not be liable for minor scuffs, cosmetic wear, or damage that occurs because an item was already unstable, poorly secured, or unsuitable for transport in its existing condition.

If we cause loss or damage through negligence, our liability may be limited to the reasonable repair cost, replacement value, or declared value of the affected item, whichever is lower and appropriate in the circumstances, subject to any mandatory rights the customer may have under law. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

5. Customer Property and Valuables

The customer should remove cash, jewellery, personal documents, media containing private information, medicines, and other valuable or irreplaceable items before the job begins. We are not responsible for checking that such items have been removed unless a separate inventory service has been agreed. If the customer asks us to transport high-value items, they must disclose this in advance so that appropriate arrangements can be discussed.

We may decline to carry particularly valuable, delicate, or high-risk goods if we consider that the packing, access, weight, or handling requirements are unsuitable for a standard man and van service. Where we agree to transport such items, the customer may be asked to sign an acknowledgement of risk or provide additional instructions. The customer is responsible for making sure the goods are insured to a level they consider sufficient, unless our own insurance terms state otherwise.

We may take reasonable steps to protect floors, walls, and doorways during loading and unloading, but we cannot guarantee the absence of incidental marks or wear in confined or difficult access locations. The customer should highlight any fragile building features before the move begins. If access appears unsafe, we may suspend the work until it can be made safe or until the job description is amended.

Waste Regulations and Prohibited Materials

We operate in accordance with applicable UK waste and environmental laws. If the service includes the removal of unwanted items, the customer must clearly state whether those items are waste, reusable goods, or mixed loads. We do not undertake unlawful fly-tipping, unauthorised dumping, or disposal of controlled materials. Any waste collection must be arranged and handled in compliance with the relevant regulations, including correct transfer and disposal routes where required.

The customer must not ask us to transport or dispose of hazardous waste, asbestos, clinical waste, chemicals, paint, fuel, oils, gas cylinders, batteries, or other regulated substances unless we have expressly agreed that lawful specialist handling is available. If such materials are presented without prior agreement, we may refuse carriage and charge for time wasted or for the attempt to attend. The customer is liable for any fines, penalties, clean-up costs, or enforcement action caused by inaccurate descriptions of waste or improper disposal instructions.

Where items are collected for reuse, donation, resale, or disposal, ownership transfers only if and when the parties have clearly agreed this in writing or by confirmed booking notes. If the customer is unsure whether an item should be treated as waste, they must ask before the service starts. We reserve the right to refuse any item that could create environmental, safety, licensing, or legal compliance concerns.

6. Access, Safety, and Site Conditions

The customer must provide a safe working environment. This includes ensuring that pathways are free from trip hazards, that animals are controlled, and that children or bystanders do not interfere with lifting, loading, or reversing. If our staff believe that a site is unsafe, we may pause or stop work until the issue is resolved. We may also refuse to lift an item that is too heavy, unstable, or difficult to move safely with the resources available.

If specialist handling is required, we may ask the customer to provide extra labour, lifting assistance, or specific equipment. Any additional charges arising from unexpected site conditions, such as excessive stairs, long carries, inadequate parking, restricted access, or incorrect weight information, may be added to the final invoice. We will act reasonably in determining these charges and will explain the basis for them where possible.

We may photograph items or site conditions before, during, or after the job for operational records, dispute resolution, and proof of condition, provided this is done in a lawful and proportionate manner. Any personal data collected in connection with a booking will be handled in line with applicable data protection laws and used only for legitimate business purposes connected to the service.

7. Claims, Complaints, and Time Limits

If the customer believes that any item has been lost or damaged during the service, they should notify us as soon as reasonably possible and, where practical, before the vehicle has left the delivery location. Any claim should include sufficient detail to identify the item, the nature of the issue, and supporting evidence such as photographs or receipts where available. Claims made long after completion may be harder to assess and may be refused if our ability to investigate has been materially affected.

We will review complaints fairly and in good faith. If a valid issue is confirmed, we may offer repair, replacement, partial refund, or another reasonable remedy depending on the facts of the case and the limits of our liability. Nothing in these Terms affects the customer’s statutory rights. However, those rights are exercised in accordance with the applicable laws of England and Wales and the particular circumstances of the booking.

Any statement made by our staff that is not included in the booking confirmation or written terms does not alter these Terms unless we expressly agree in writing. Customers are encouraged to review the booking details carefully and raise any concerns before the service begins so that misunderstandings can be avoided and the job can proceed smoothly.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer’s mandatory consumer rights provide otherwise.

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. No delay or failure by us to enforce any right under these Terms shall operate as a waiver of that right.

By proceeding with a booking for Man And Van Colliers Wood, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to support transparent, lawful, and reliable service delivery for customers seeking a practical man and van solution across the UK.